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If you are having issues installing IXXO Cart, go through this
checklist before submitting a ticket to customer support.
1) Make sure your permissions are set correctly on the files and
folders. Included in the zipped application is a readme.txt
file. This document outlines how your permissions
should be set.
2) Make sure you have provided the correct URL for installation. If you
have not given us the correct URL, your
licensing key will be invalid. If this is the case, please submit a
support ticket.
3) Make sure your database is set up and you are entering in the
correct information in the cart installer.
4) Check with your host to insure you have the proper PHP version and
configuration on the server. IXXO Cart needs the following
configuration to run correctly:
- Required
- PHP 4.3.x or
higher
- MySQL 3.2 and
above
- Apache Web
Server (http, https)
- 90 MB of free
disk space
- GD Library
Support (version 2 recommended)
- cURL Library
Support
- ZLib Support
- Ioncube
Safe mode needs to be turned OFF in PHP
Additionally you need to be running Apache Web Server (http, https)
If you are still having issues, please submit a support ticket.
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